When you purchase something from www.erheer.com, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address, telephone number, and bank account details for the purposes of online sales, your past purchases, your preferences and interests, navigation patterns as well as your connection logs. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This data is used for the following purposes:

To process your purchases and other transactions
To manage your orders placed on our site and their delivery as well as applicable warranties 
To ensure the security of your online transactions, to prevent fraud and payment defaults
To manage and optimize the customer relationship
To create and manage your account 
To validate your registration with our site
To provide you with e-mail updates related to our brand, site, and/or products
To verify the information that you have provided to us
To customize materials and advertising provided to you by us or via the site
To fulfil your requests for products and services, including customer service and our Contact form
To participate in surveys and promotions
To analyse your interactions with the site in order to improve our site and products and services 
For the set-up, management and operation of the site (including upgraded versions thereof)
To identify and protect against fraudulent transactions and misuse or unauthorized use of the site
To initiate or respond to a subpoena, investigative demand, or other discovery requests that is properly served pursuant to applicable law
To comply with our legal obligations, policies and procedures, and for internal administrative and analytics purposes
To take actions to protect and/or to defend our rights and property (including intellectual property)

To enforce this policy/terms of use we may, and you hereby consent to our sharing, transferring and disclosing User Information and Other Information with:
Third-party service providers that we use to process, host, collect, store or manage user information and/or other information
Third parties with whom we work to host, updated and otherwise operate the site
Third parties with whom we work to market, advertise and/or enhance the site or the products or services that we offer
Third parties with whom we work to provide customer service to you and other users of the site
Other businesses and media entities with whom we work to offer or customize products and services
Government agencies (including courts and law enforcement agencies)
Parties to civil or criminal litigation or arbitration (including arbitrators and/or mediators involved in litigation or arbitration) 
Other third parties under special circumstances, such as complying with legal requirements, preventing fraud, or protecting the safety of our users
Our current and future parents, subsidiaries, affiliates, joint ventures or any other entities under common control, including in the event that we, our business or assets are acquired by another entity

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

PROTECTION OF USER INFORMATION

If you do not wish to be contacted by us you can follow the unsubscribe instructions that accompany any contact e-mail. If you opt-out of certain contacts, we may still contact you about any problems or issues with your account, profile, or any purchases you have made on the site or from us. Please allow ten (10) business days from when your unsubscribe request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

We retain user information and other information to provide you with access to the site or certain features thereof. For example, in order to create your own account on the Site, you must provide us with your name and your valid, working e-mail address; and you hereby authorize us to store your name and e-mail address. Should you elect to do so, you may also provide, in your account, your telephone number, payment card information, and shipping and billing addresses. If you choose to provide us with such additional information, then you are also authorizing us to store such information until such time as you request to change or delete it and such request is reasonably processed.

The Data that is collected and processed under our Contact form shall only be kept throughout the duration of the processing of your request. Should you decide to create a client account, your identification Data shall be kept for as long as your account is active and you do not close it. You may close your account at any time. Your request shall be taken into consideration immediately, or in case of any pending order, as soon as it shall have been executed in full. The Data concerning your orders shall in principle be kept by Erheer for a period of time that does not exceed the applicable statutory limitation periods. This Data may however also be viewed from your client account as long as the latter remains active. Upon closure of your client account, this Data (i) shall be archived for accounting and evidential purposes for the above mentioned statutory limitation periods, or (ii) shall be destroyed if these periods have expired. Your bank account Data shall be kept secure for the duration that is needed for the confirmation of your order.

Should you have any questions about the collection and processing of your data by Erheer, please contact us by sending an email to team@erheer.com.au.

BACK IN STOCK: By adding out of stock products to your Wish List, you agree that your data will be used by Erheer, as data controller, to send you notifications about the availability of stock. You may exercise your rights to request access to, rectification or erasure of your personal data, or restriction of processing, and to object to said processing as well as to withdraw your consent, by sending an email to cteam@erheer.com.au. You may be asked for proof of identity.

If you ever use a public computer to log in to your account on the Site, We strongly encourage you to log out of your account at the conclusion of your session.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in to our site registration or email, and you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by emailing us at team@erheer.com.au.

This Cookie Policy applies to information collected through your use of our website with cookies. Our Privacy Statement here applies.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it. If you have any questions about our policy, email us at team@erheer.com.au and we will work with you to provide the information you seek.

SQUARESPACE

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through squarespace’s data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Squarespace stores your credit card data. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

What do we use Cookies for?

‘Cookies’ are small text files that are stored by your browser (for example, Internet Explorer or Safari) on your computer or mobile phone. We use cookies to make our website easier to use and to better tailor our products to your interests and needs. They help our website recognise your device and remember information about your visit like your preferences, settings and how you use our website.

What are the categories of the Cookies we use?

• Essential Cookies: These cookies are essential to make our website work correctly, they enable you to move around our website and use our features and make purchases. These Cookies are necessary for the provision of our services and if you do not want us to collect such information, you won’t be able to use our site or make purchases.

• Performance Cookies: These Cookies help us understand how you interact with our website, by providing information about the areas visited, the time spent on the website, and any issues encountered, such as error messages. This helps us understand and improve the performance of our website.

• Functionality Cookies: These cookies allow our website to remember if you have previously visited our site or the choices you make (such as your user name, store cart) to provide a more personalised online experience.

CONTACT US

If you have any questions or concerns regarding this, please contact us at by sending an e-mail to team@erheer.com.au